Associate Technical Support Specialist

Company: VirtualVocations
Location: Fullerton
Posted on: November 7, 2024

Job Description:

A company is looking for an Associate Technical Support Specialist to assist members with technical support for their hardware and software needs.

Key Responsibilities

Diagnose, investigate, document, and resolve member issues related to products
Develop knowledge of products and common technical challenges
Provide timely and professional support via phone, email, and chat

Required Qualifications

Minimum of one year of technical troubleshooting or IT help desk experience
Experience with customer support tools (e.g., Zoom, Freshdesk, Salesforce)
Experience with mobile and/or data management tools (e.g., JIRA, Tableau)
Flexibility with work schedule, including nights and weekends
Able to work effectively in a remote environment

Keywords: VirtualVocations, Catalina Island , Associate Technical Support Specialist, IT / Software / Systems , Fullerton, California

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